The growing complexity of the health care field can be over-whelming, confusing and frustrating, especially when a person is ill. A Healthcare/Patient Advocate assists clients in navigating the challenges and obstacles connected with the modern day health care delivery system.
Advocates may work in clinics, health maintenance organizations, public and private hospitals, as well as independently. They represent patients and their families in all aspects of the health care process, from evaluating treatment options, to ensuring the delivery of high-quality care, to billing and insurance processes.
Another goal of an Advocate is to educate patients about their treatment and care options, assist in health care decision making, and identify patient-centered solutions that are effective for both the patient and the health care organization. In this capacity, the patient advocate serves as a problem solver and facilitator to ensure the most beneficial outcomes for all parties.